Toast Refunds and Tableside Order & Pay
This article will describe how Refunds performed in Toast will be handled in Tableside Order & Pay and when refunds need to be done in the Tableside Order & Pay system in order to return the funds to the guest.
Kinds of Refunds in Toast
- Voids - Voids in Toast are used to remove items from a check.
- Comps - Comps are discounts that are added to a check to take a specific amount off of the check.
How Each Kind of Toast Refund Works With Tableside Order & Pay
Voids: Voids are the only kind of refund that will sync over into Tableside Order & Pay when performed on a closed check.
Comps: Will only pull over into Tableside Order & Pay on an open cloud tab. If a comp is performed on a closed order or closed Tab the refund will need to be performed on the Tableside Order & Pay Owner Panel as well.
Note: any refunds that are performed on a closed check will require an adjustment to the payment amount of the check or a negative balance due error will prevent the check from closing out. See this article for How To Adjust the Payment Amount on a Check.
How to Perform a Refund In Tableside Order & Pay
- Go to owner.bbot.menu
- Click 'Past Orders' under the 'Financial' section of the Owner Panel.
- Find the order you need to edit. You can search by Date, phone number, order number, location code, last 4 digits of card, or card expiration date.
- Click 'Issue Refund'.
- Click "Full Refund' or 'Partial Refund' and select the items you would like to refund then click 'Next'.
- If performing a partial refund, select 'Partial Refund By %' or 'Partial Refund by $' and enter how much you would like to have refunded.
- Enter Refund Reason then click 'Submit'
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