If you are adding a Toast integration to your existing Tableside Order & Pay account, please keep in mind a few things during the transition. If you have the "order-ahead/ future orders" function enabled for you Tableside Order & Pay menu settings, when you activate your integration with Toast, we cannot inject previous orders that have already been placed into Toast.
Our recommendation is that you continue to use the Tableside Order & Pay Terminal as your primary operating terminal for a period of time equal to how far in advance you have allowed “order ahead”. Alternatively, you can manually input the “order ahead” orders that are on the Tableside Order & Pay Terminal into Toast.
To get started, please ensure Toast is set up according to the steps in this article. It is imperative that all steps are followed precisely as they are all mandatory for Tableside Order & Pay to successfully integrate with Toast.
Once those steps are followed, please reach out to bb-support@doordash.com to connect the Toast integration within the Tableside Order & Pay Owner Panel.
The last step to successfully integrate with Toast is to sync Toast menus to Tableside Order & Pay.
If you encounter any issues or have any questions about this process, please reach out to bb-support@doordash.com.
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