If the orders are consistently injected into your Toast KDS, then Bbot is functioning as it should be and the underlying issue is either coming from your printer network or your Toast settings.
If the printing is cutting in and out unexpectedly then that would most likely point towards an issue with your network which may be causing your printers to perform unreliably.
Common issues when tickets are not printing:
- The tablet sending the order is not connected to the same WiFi network as the printers.
- The printer is not powered on.
- The printer paper roll is out.
- The printer has lost connection to the network.
- The printer is not configured correctly (less common)
If you are having issues getting kitchen tickets to print:
- Verify that the ethernet cable connecting the printer to the wireless router/wireless bridge is securely connected at both ends. If you are unsure about one or both ends, unplug and plug it back in (listen to/feel it click into place)
- Verify that the tablet(s) sending the order which is not printing is connected to the correct WiFi network. This is a secured Toast network that is named as such. IF the tablet(s) was not connected to the correct network, connect it, and run a test transaction.
- Power cycle the printer - disconnect the AC power supply cable from the back of the printer, allow 10 seconds to pass, and plug back in. Run a test transaction.
- Press the feed button on the front of the printer to ensure that paper dispenses and that the roll is loaded correctly. If it was not, correct it and run a test transaction.
- Ensure that auto-firing is enabled on one device. Setting Up Order Auto-Firing
- Work backward from any known orders that were successfully injected into Toast and did not print. Ensure that the menu items in these orders are in fact set up properly to print at the intended locations. Ticket Routing and Filter Options
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