Please use this article to confirm that your menu items in your POS system are set up for optimal use with Tableside Order & Pay!
I. Aloha
A. Items
1. Each item should be set up as an individual item vs item>subitem
Correct: Buffalo Pizza, Veggie Pizza, Etc.
Incorrect: Pizza>Buffalo, Pizza> Veggie, Etc.
2. Each Item should have a single, top layer of pricing. Zero dollar items that pull pricing from schedules or levels can cause confusion when configuring your menu in Tableside Order & Pay. (ex: pricing schedules)
3. When providing POS IDs to our team, confirm that you are providing the item number and not a menu or group number. This can cause a delay in integration.
B. Modifiers
1. For nested modifiers, stick two only two levels.
Correct: Ceasar Salad(Item)>Add Steak>Medium Well
Incorrect: Ceasar Salad(Item)>Add Protein>Steak>Medium Well
2. When providing POS IDs for modifiers, confirm that you are providing the item number and not the modifier group number. This can cause a delay in integration.
3. Confirm that any modifiers are attached to the items that you would like them to be added to in Tableside Order & Pay; If they are not attached in your POS system, we will not be able to attach them in Tableside Order & Pay.
4. Make sure to provide any forced modifiers that are assigned to an item to our team. Items will not be enabled unless all forced modifiers are attached.
5. Not all modifiers in your POS system may need to show on Tableside Order & Pay. Keep in mind, for the optimum guest experience, it is best to have a good amount, but not so many choices that guests feel overwhelmed.
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