Square Status Mapping

When orders are injected from Tableside Order & Pay into the Square KDS, the status of the ticket will be updated to the equivalent status in Tableside Order & Pay, based on the fulfillment method. 

Status mapping from Square to Tableside Order & Pay will occur at the order level, not the item level; if some items and not all are marked as complete in the Square Expeditor or POS, the entire order in Tableside Order & Pay will be marked as complete. 

For example, if an order is submitted with 1 Beer and 1 Sandwich but the Square expediter is only showing either the beer or the sandwich, due to a filter on the Category, if the expediter marks the visible item as complete, Square will produce a status change for the whole order and then subsequently mark the order as complete in Tableside Order & Pay and triggering the appropriate guest notifications. 

Square has the following backend status values for when an order is injected from Tableside Order & Pay to Square:

PROPOSED (New)

• This indicates that the order has been received in the Square KDS

RESERVED (In Progress)

• This indicates that the order is currently in process. 

PREPARED (Ready)

• This indicates that the fulfillment has been prepared.

COMPLETED (Picked Up)

• This indicates that the fulfillment was successfully completed.

CANCELED

• This indicates that the fulfillment was canceled.

FAILED

• This indicates that the fulfillment failed to be completed, but was not explicitly canceled. 

Square Tableside Order & Pay Mapping

Square order statuses will have a corresponding order status in Tableside Order & Pay that will vary based on the fulfillment method. Bellow, is an index that shows the corresponding status for each fulfillment method.