Server Initiated Tabs is an even deeper integration between Tableside Order & Pay & Toast.
The basis of this new functionality is Tableside Order & Pay’s Hybrid Toast Tabs product, which allows Servers and/or Guests to to add to their open Tableside Order & Pay check.
Server Initiated Tabs will now allow for:
- Guests to claim a Toast - Tableside Order & Pay Tab that was started in Toast
- Guests to claim the Tab, add to their order, and/or checkout via Tableside Order & Pay
- Servers to start a Tableside Order & Pay tab directly from Toast
- Servers to add items to a guest’s Tab from Toast
Deep Dive: Tableside Order & Pay Server Initiated Tabs
- Staff begins by creating and assigning a new Toast tab (within Toast) to a guest’s table.
- Guests can then access, claim, and use their open Toast tab by scanning the Tableside Order & Pay QR code at their corresponding table (ex. Table 10).
- Only unclaimed Toast tabs started by a server will be visible to a guest when scanning a QR code.
- Standard Tableside Order & Pay Tabs opened via Tableside Order & Pay will not be visible to be claimed by a guest.
- If there are no unclaimed tabs, guests will be directed straight to the menu as usual.
- We recommend collecting a tab name to start a Toast Tab
Adding to your Tab
Guest Scans Tableside Order & Pay QR Code
Select their Open Tab or Start New
Guest chooses to Order More or Close Tab
Guest is prompted to add their payment info to Claim their Tab and is prompted to add to order.
Closing a Tab
- Guests can scan the Tableside Order & Pay QR Code to close out their experience at any time, without flagging down a server!
- They will follow the same flow by adding their Payment Info (Ex. Apple Pay) and following the Close Tab prompts.
- Within Toast, the check will then show as Toast Check Status: Paid / Closed with the Tableside Order & Pay injected Credit card information
Claim Close Payment Submit Complete
Starting a Tableside Order & Pay Tab from Toast KDS
Start a Tab in Toast directly from the KDS under the Orders or Tables Screen.
- Select your Table
- Begin a new Tab
- Select “Set Tab Name” & add Name
- Add item(s) to order
- Press Send
The tab is now visible to the guest by scanning the Tableside Order & Pay QR Code at their Table!
Here is the full Toast article & video on how to Start a Toast Tab.
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