Negative "Balance Due" on Toast

There are certain cases when you can end up with a negative payment balance on your Tableside Order & Pay order in your Toast system. (i.e. voiding a paid modifier in Toast). This typically means that adjustments have been made to the Toast check after Tableside Order & Pay injection such that the amount of money that initially came in from Tableside Order & Pay is more than the amount presently owed on the check. When Toast says there is a negative “Balance Due” (double negative), that means they've accepted too much money for the check.

In order to reconcile a negative "Balance Due" on the check, follow these steps: 

• Locate the check in your "Previous Checks" screen in your Toast terminal by clicking the 3 dots in the top-right screen of the terminal

• After locating the check, click the "Update" button.

• Press the "Pay ($)" button in order to get to the payment screen

• Select the Tableside Order & Pay payment and press "Remove" 
• Reapply the Tableside Order & Pay payment by pressing "Other" and selecting the Tableside Order & Pay payment option
  
  Note: After you complete this process, always verify that the Toast and Tableside Order & Pay check amounts are the same! If there is a discrepancy, this will lead to mismatching sales figures when reconciling accounting between systems.