Omnivore is a third-party company with which Tableside Order & Pay and certain POS companies partner to exchange data. Omnivore installs a small program on the POS system which allows it to connect to modern, cloud-based systems such as Tableside Order & Pay.
Prerequisites
This section may be skipped if you do not have or know this information, but skipping this section will likely prolong the process.
General Prerequisites
- Back of House POS server should meet the following requirements:
- 700 MB available/free memory on the system for Windows 7 or higher
- 1.8 GHz dual-core processor
- Add firewall exceptions to allow outbound TCP connections to the following addresses and ports:
- URL: https://connect.omnivore.io:443
- IP: 34.241.204.208/28
- IP: 13.228.64.144/28
- IP: 34.239.145.112/28
- IP: 34.216.110.112/28
- If security software runs on the BoH POS server it may interfere with Omnivore’s software package. Add the following executables to your security software’s exception list:
- C:\Program Files (x86)\POS Agent\pos_agent.exe
- C:\Program Files (x86)\POS Agent\agent_updater.exe
- C:\Program Files (x86)\POS Agent\init.exe
- Please have the following Test Plan filled out and ready:
- Which Revenue Center should Tableside Order & Pay orders be categorized in?
- Will Tableside Order & Pay orders be dine-in or takeout?
POS Specific Requirements:
-
NCR Aloha: The Agent needs to be installed on the back of the house computer. The details and requirements below apply to that system within the merchant environment. Make sure the locations Aloha vendor has properly licensed and configured these items:
- Aloha Connect License
- 2 EIT license (or licensed interface terminal)
- Set of credentials that have the ability to edit/create terminals, employees, and menu
- A login user not being used set to remote not local
- Items
- Versions
- Omnivore supports the following version of NCR Aloha: 12.3+
- Micros 3700:
- System Requirements on Server Computer
- Windows 7 Pro or higher
- 700 MB available/free memory (pre-install)
- 1.5 GHz dual-core processor
- Microsoft Visual C++ 2010 Redistributable Package
- Database Access
- The integration requires read-only access to your ODBC database. Please make sure we have a:
- uniform database user and password across all locations following the below in database manager:
- Run %Micros_Dir%\MICROS\Common\Bin\DM.exe (The Micros Directory is usually the D:\ drive)
- Select Users\Passwords in the right tab
- Check the "Create New User" option bit, choose a Username and Password, and copy the password in the Confirm Password field
- Save the Username and Password on a sticky note or scratch paper and press the Create New User button
- System Requirements on Server Computer
- Micros Simphony
- Simphony version:
- Is it hosted?
- Number of properties that apply to this project
- Number of RVC's for each property that applies to this project
- To proceed with our integration into the Simphony system, we request login information for EMC.
- If they are using a hosted version of Simphony, help us get a read-only user set up with permission to view settings from the enterprise level?
- To log in we will need:
- Server URL
- User Name
- Company
- Password
- We also require Transaction Services.
- Please use the following information to reach out to Oracle or your re-seller to request they install, configure, and test Transaction Services for your system if you haven't already:
- Configuration: Add a POSAPI Client
- CAL: Add the Transaction Services role to a host workstation and allow CAL to install the required files
- Testing: Use TSDemoClient to confirm Transaction Services is functioning correctly
- Results: Reply to this email with the Employee ID and RVC number (#) used for testing
Get Omnivore Installed on POS Computer/Server
This section is NOT optional. All steps must be completed to move forward with setting up Omnivore.
- Create an Omnivore account at panel.omnivore.io/register (make sure you save/write down these credentials)
- Invite Tableside Order & Pay to your Omnivore account
- Click 'Account > Settings' in the upper right corner
- Expand 'Users' and click 'Add'
- In the 'Email Address' field enter 'omnivore+[venue name]@bbot.menu' where '[venue name]' is the name of your venue
- Select 'Yes' for 'Admin'
- Click 'Add User'
- On your POS computer follow this link to download the Omnivore installer: https://connect.omnivore.io/invite/BBOTINVITE
- Download and run the installer
- Once installed, please reach out to your Tableside Order & Pay Onboarding Specialist to finalize the setup.
- Note: You do not need to schedule a time with omnivore and may close the Omnivore app after install.
Information to provide to Tableside Order & Pay
In an email to your onboarding specialist please provide the following:
-
TeamViewer
- Please download and install TeamViewer on your POS Computer/Server
- In TeamViewer you will need to provide us:
- Partner ID
- Password: This password will change daily unless a permanent password is set up in Teamviewer
-
POS Computer/Server Login Credentials
- Username
- Password
-
POS Manager Login
- Username
- Password
- IT Contact that is onsite in event of the computer/server going down
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